Terms and Conditions
The Ollin website and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our site. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to change or update information at any time without prior notice.
Copyright & Trademarks:
All content of our website including text, graphics, logos, button icons, & photography is property of The Ollin and is protected by United States and international copyright laws. You may copy, forward, and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with The Ollin. Any other use of our web site, including reproduction, is strictly prohibited without our prior written permission.
theollin.com respects our customers account information as private and confidential information and does not share this with outside parties. All orders are placed through the SSL secure third party Shopify.com and information collected is used solely for the purpose of shopping with theollin.com.
You are free to return or exchange any garment for any reason within 30 days (from sent date) if it has not been damaged or washed, and has all original tags attached. Before sending any product back to us, use our Contact page to send your return inquiry. Once we receive the garment, we will issue a full refund, or issue an exchange. For any returned or exchanged items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. For exchanged Items, we will pay the cost of re-shipping once the garment is received. If your product was defective when originally delivered and you'd like to exchange it with a non-defective item, follow the return policy above and we will pay for the shipment cost to get the product back to us. We will then get it exchanged as soon as possible, and send back to you.
Once again, please contact us with return requests before returning any items.
International Customs & Duties Policy:
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges. Unfortunately, we have no control over these charges, and are not able to tell you what the costs may be, as customs policies and import duties differ from country to country.
Unless otherwise stated, all US orders will take about 1-3 days processing, and 2-5 days shipping. Tracking numbers will be provided for all orders shipped in the US. We primarily ship via. USPS, so please allow 24 hours for the tracing number to populate within the USPS tracking system.
Purchase for Personal Use Only:
You may purchase products only for personal use and not for resale. This includes, but is not limited to, graphic printing on blank t-shirts or hoodies for resale or rebranding.